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105 lines
5.3 KiB
Markdown
105 lines
5.3 KiB
Markdown
# FAQ
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Short answers to common questions, with links to the details.
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- [Is this an official Proton app?](#is-this-an-official-proton-app)
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- [If I delete a file in `~/ProtonDrive`, is it deleted on Proton Drive?](#if-i-delete-a-file-in-protondrive-is-it-deleted-on-proton-drive)
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- [Online only, available offline or synced folder: which do I want?](#online-only-available-offline-or-synced-folder-which-do-i-want)
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- [Does it work offline?](#does-it-work-offline)
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- [How do I get updates?](#how-do-i-get-updates)
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- [Why is there no tray icon?](#why-is-there-no-tray-icon)
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- [What is stored unencrypted on my computer?](#what-is-stored-unencrypted-on-my-computer)
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- [Does it send telemetry?](#does-it-send-telemetry)
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- [Can I use it on several computers?](#can-i-use-it-on-several-computers)
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- [Can I continue a backup from Windows or macOS?](#can-i-continue-a-backup-from-windows-or-macos)
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- [Can I run it on a server without a desktop?](#can-i-run-it-on-a-server-without-a-desktop)
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- [Which architectures and languages are supported?](#which-architectures-and-languages-are-supported)
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- [How do I report a bug?](#how-do-i-report-a-bug)
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## Is this an official Proton app?
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No. It is an independent, open-source client, not affiliated with or endorsed by Proton AG. It
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uses a Rust port of Proton's own Drive SDK, and everything stays end-to-end encrypted. It has had
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no independent security audit. See the [security model](SECURITY_MODEL.md).
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## If I delete a file in `~/ProtonDrive`, is it deleted on Proton Drive?
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Yes. `~/ProtonDrive` is your Proton Drive, not a copy. A deleted file moves to the Proton Drive
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Trash, and you can restore it from **Trash** in the app or the web. See [Trash](FILES.md#trash).
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Stopping the service is not the same: once the service stops, `~/ProtonDrive` is just an empty
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folder, and your files stay on Proton Drive.
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## Online only, available offline or synced folder: which do I want?
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- **Online only** for most of your Drive. Files take no space until you open them.
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- **Available offline** for files in `~/ProtonDrive` you need without a connection.
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- **Synced folder** for a folder that lives on this computer, such as `~/Documents`, and should be
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backed up.
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[Getting started](GETTING_STARTED.md#3-choose-how-files-are-kept) compares them side by side.
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## Does it work offline?
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Yes, for files that are on this computer: available-offline files, synced folders, and recently
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opened files still in the cache. You can also create, rename, move and delete files offline. The
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changes are queued and sent when the connection is back. See
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[Changes waiting for Proton Drive](SYNCED_FOLDERS.md#changes-waiting-for-proton-drive).
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## How do I get updates?
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Through your package manager. The Fedora COPR repository, the AUR and the Nix flake get every
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release, so `dnf upgrade`, your AUR helper or a flake update brings it. The `.deb` has to be
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downloaded again for each release. To be told about new releases, turn on **Check for updates**
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in **Preferences**. The app never updates itself. See [Installation → Updating](INSTALL.md#updating).
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## Why is there no tray icon?
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GNOME needs the
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[AppIndicator extension](https://extensions.gnome.org/extension/615/appindicator-support/) to show
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tray icons. If you hid the icon from its own menu, turn it back on under
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**Preferences → General → Appearance**.
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## What is stored unencrypted on my computer?
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To show your files, the client decrypts them on this computer. Recently opened files, files kept
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offline, changes waiting to upload, and the names of your files and folders are stored without
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extra encryption. Use full-disk or home-folder encryption. The
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[security model](SECURITY_MODEL.md#what-is-kept-on-this-computer) has the full list.
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## Does it send telemetry?
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No. The client connects only to Proton, and, if you turn them on, to OpenFreeMap for the street map
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in Photos and to GitHub to check for updates. See
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[Network connections](SECURITY_MODEL.md#network-connections).
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## Can I use it on several computers?
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Yes. Each computer has its own backup in Proton Drive, and two or more computers can also sync the
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same folders. See [Syncing several computers](COMPUTERS.md#syncing-several-computers).
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## Can I continue a backup from Windows or macOS?
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Yes. On the **Computers** page, choose **Move to This Computer…** on the old computer. Its folders
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move into this computer's backup on Proton Drive, without uploading anything again. See
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[Moving another computer's backup here](RECOVERY.md#moving-another-computers-backup-here).
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## Can I run it on a server without a desktop?
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Yes, with `pdfs daemon` or `pdfs mount`. It still needs a Secret Service provider such as GNOME
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Keyring or KeePassXC to hold the session. See
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[Headless and server use](INSTALL.md#headless-and-server-use).
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## Which architectures and languages are supported?
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Release packages are for x86_64. Other architectures can [build from source](INSTALL.md#build-from-source).
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The app, tray and launcher are available in English, German, Spanish, French, Italian, Dutch,
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Polish and Brazilian Portuguese. [Translating](TRANSLATING.md) explains how to add a language.
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## How do I report a bug?
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Run `pdfs diagnose`, then [open an issue](https://github.com/narrrl/proton-drive-linux/issues/new/choose)
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with what [Reporting a problem](TROUBLESHOOTING.md#reporting-a-problem) lists. Report security
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problems privately, as described in [SECURITY.md](../SECURITY.md).
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