from django.db import models


class Ticket(models.Model):
    STATUS_CHOICES = [
        ("open", "Open"),
        ("in_progress", "In Progress"),
        ("resolved", "Resolved"),
        ("closed", "Closed"),
    ]
    user = models.ForeignKey("api.User", related_name="tickets", on_delete=models.CASCADE)
    subject = models.CharField(max_length=200)
    description = models.TextField()
    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default="open")
    created_at = models.DateTimeField(auto_now_add=True)
    updated_at = models.DateTimeField(auto_now=True)

    class Meta:
        ordering = ["-updated_at"]


class TicketMessage(models.Model):
    ticket = models.ForeignKey(Ticket, related_name="messages", on_delete=models.CASCADE)
    user = models.ForeignKey("api.User", on_delete=models.CASCADE)
    text = models.TextField()
    created_at = models.DateTimeField(auto_now_add=True)

    class Meta:
        ordering = ["created_at"]